KEY REDEMPTION ISSUES
EDIT: March 6, 2024 - 5:09PM
We’ve received confirmation that any Early Access keys that were erroneously revoked have been restored, if you had a copy of “Dead Matter” in your Steam account then you will not need to take any further action.
If not, in the case where you had a Closed Alpha key that was revoked, you do not need to purchase the game again, you just need to head over to qi.games if you need instructions on key redemption, you can find them here: on github. If you need support please reach out via Discord or the Facebook page and we’ll gladly help you out.
We’ll get a few more support channels online in the future to better handle a crisis like this, we certainly didn’t expect this but we’re here to help everyone that is having issues.
If you need support check out these URLs:
https://www.facebook.com/deadmattergame
EDIT: March 6, 2024 - 3:00AM
It appears that we’ve only accidentally revoked keys that were issued on the new version of our website. Majority of users that redeemed their keys prior to January 9th should be unaffected. This means a few thousand people or so are missing their keys which is a lot better than literally every key being revoked. We’ll keep everyone updated on social media as we continue to resolve this.
Hey Everyone, we've currently got reports of backers having their keys revoked. We’re seeing it too.
Bad news is that we're seeing it too, it appears that the keys that were labelled as Closed Alpha keys in our backend were actually the release keys, and vice versa. This was apparently a holdover from the previous website. As such we're going to be doing the following to address this:
We're going to be pulling https://qi.games/ offline for the time being, anything you do on the site won't have any tangible effect.
We're going to be revoking every key QI has ever issued.
We're going to refill the key hopper.
We'll reboot https://qi.games/ with the key hopper refilled so you can get back to the game.
We didn't want to have to post this, but we'd rather get ahead of this as backers having their keys revoked out of nowhere is a pretty serious issue and we'd rather get ahead of it and solve it as soon as possible.
Follow us on Twitter/Facebook to keep up to date, we apologize for the inconvenience that we've caused and we will let everyone know what the next steps to take are.
<3, QI Games.
